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AskNicely is a powerful customer experience (CX) management platform designed to help businesses collect, analyze, and act on customer feedback in real time. By automating feedback collection and response management, AskNicely empowers teams to improve retention, increase revenue, and create exceptional customer experiences.

Key Features:

  • Multi-Channel Feedback Collection – Gather insights via email, SMS, website, mobile app, or in-store kiosks.
  • Survey Builder – Easily create and customize NPS, CSAT, and 5-star surveys with logic and branding.
  • Conversational Surveys – Engage customers with chat-style surveys that boost response rates.
  • Real-Time Feedback Dashboards – Get instant insights and track trends via web, mobile, Slack, or Teams.
  • Automated Follow-Ups – Close the loop with customers and improve response rates.
  • Seamless Integrations – Connect with CRM, support, and other business tools for a unified workflow.

Best for:

  • Customer-obsessed organizations looking to streamline feedback collection
  • Businesses aiming to reduce churn and improve customer retention
  • Teams seeking real-time insights to drive CX improvements
  • Enterprises with multiple locations needing a standardized feedback system
  • Companies wanting to automate survey distribution and response tracking
  • Customer success and support teams focused on proactive engagement

Price: Custom pricing based on business needs.

Disclaimer: For the latest pricing and service details, visit the official website.

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Additional Details

  • Free, Paid, Free Trial
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