PTC’s ServiceMax is a cloud-native, enterprise-grade field service management (FSM) solution designed for asset-intensive industries. It helps businesses maximize efficiency, reduce downtime, and improve service delivery through AI-driven automation, IoT integration, and real-time analytics.
Key Features:
- Work Order Management – Streamline scheduling, dispatching, and service execution.
- Spare Parts & Inventory Management – Ensure technicians have the right parts for first-time fixes.
- Real-Time Mobile Workforce Collaboration – Empower field teams with on-the-go access to service data.
- AI & IoT-Enabled Predictive Maintenance – Reduce unplanned downtime with proactive issue detection.
- Customer Communication & Self-Service – Enhance customer experience with real-time updates and engagement tools.
Best for:
- Asset-intensive industries (manufacturing, medical devices, utilities, oil & gas)
- Organizations aiming to reduce service costs and increase first-time fix rates
- Businesses seeking to integrate predictive maintenance and IoT into field operations
- Enterprises looking to improve customer satisfaction with real-time insights
Price: Custom pricing based on industry needs and deployment scale.
Disclaimer: For the latest pricing and solution details, visit the official PTC ServiceMax website.
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