Best Call Tracking Software

In today’s competitive market, having effective call tracking software is crucial for businesses looking to optimize their customer interactions and marketing efforts. With the right tools, companies can gain insights into their calls, improve customer service, and enhance marketing strategies.

Discover top call tracking software to elevate your business in 2026.

Call tracking software helps businesses monitor and analyze incoming calls to improve marketing effectiveness and customer service.

Benefits of Using Call Tracking Software

Call tracking software offers numerous advantages for businesses, including improved marketing attribution, enhanced customer service, and valuable insights into call performance. By leveraging data from call tracking, companies can make informed decisions on their marketing strategies and better address customer needs.

How We Picked These Tools

• Evaluated features and capabilities
• Considered ease of use and integration
• Analyzed pricing structures and plans
• Reviewed customer feedback and satisfaction
• Assessed scalability for different business sizes

LiveAgent

Award-winning help desk and call center software.
What it is: A comprehensive platform offering ticketing, live chat, and call center features.
Standout features:

• Automatic Call Distribution
• Call Center Management
• Call Monitoring
• CRM integration

Pricing: Starting around $15 per user/month.
Best for: Businesses seeking a full-featured customer support solution.

Pros:

• User-friendly interface
• Robust feature set

Cons:

• Can be overwhelming for new users
• Pricing may increase with more features

RingEX

Complete cloud phone system for easy management.
What it is: A straightforward cloud-based solution for businesses.
Standout features:

• Automatic Call Distribution
• Call Monitoring
• Caller ID
• Computer Telephony Integration

Pricing: Starting around $10 per user/month.
Best for: Small to medium-sized businesses looking for simplicity.

Pros:

• Easy setup
• Cost-effective plans

Cons:

• Lacks advanced integrations
• Limited customization options

Nextiva

AI-enabled customer interaction management platform.
What it is: A unified solution for voice, video, chat, and email communications.
Standout features:

• Automatic Call Distribution
• Call Center Management
• Conversion Tracking
• CRM integration

Pricing: Starting around $19.95 per user/month.
Best for: Companies wanting an all-in-one communication tool.

Pros:

• Integrates multiple communication channels
• Scalable for growing businesses

Cons:

• Higher cost than some competitors
• Complex setup for advanced features

EngageBay CRM

AI-powered CRM for small businesses.
What it is: A comprehensive marketing, sales, and support tool designed for growth.
Standout features:

• Conversion Tracking
• Call Monitoring
• CRM capabilities
• Voicemail integration

Pricing: Starting around $8.99 per user/month.
Best for: Small businesses looking for an affordable CRM solution.

Pros:

• Affordable pricing
• All-in-one functionality

Cons:

• Limited advanced features
• Can be slow at times

CallHippo

Cloud-based virtual phone system for streamlined communication.
What it is: A versatile communication platform suitable for businesses of all sizes.
Standout features:

• Automatic Call Distribution
• Call Center Management
• CRM integration
• Voicemail features

Pricing: Starting around $12 per user/month.
Best for: Businesses wanting a comprehensive virtual phone system.

Pros:

• Easy to use
• Strong customer support

Cons:

• Some features can be confusing
• Pricing can add up with more users

GoTo Connect

IT and business communication made easy.
What it is: A robust platform for business communications and collaboration.
Standout features:

• Call Monitoring
• Automatic Call Distribution
• CRM integration
• Conference calling

Pricing: Starting around $29 per user/month.
Best for: Larger teams needing comprehensive communication tools.

Pros:

• Excellent call quality
• Feature-rich platform

Cons:

• Higher cost compared to others
• Can be complex to configure

CXone Mpower

Cloud contact center with omnichannel routing.
What it is: A platform designed to improve customer experience through analytics and AI.
Standout features:

• Automatic Call Distribution
• Call Monitoring
• Workforce Management
• CRM integration

Pricing: Starting around $50 per user/month.
Best for: Organizations focusing on customer experience.

Pros:

• Powerful analytics capabilities
• Omnichannel support

Cons:

• Higher price point
• Learning curve for new users

Dialpad

Modern cloud-based communication software.
What it is: A comprehensive solution for voice, messaging, and video.
Standout features:

• Automatic Call Distribution
• Call Monitoring
• Computer Telephony Integration
• CRM integration

Pricing: Starting around $15 per user/month.
Best for: Teams needing modern communication tools.

Pros:

• Great user interface
• Flexible pricing options

Cons:

• Limited integrations compared to competitors
• Some users report glitches

Comparison Table

Tool	Key Use Case	Starts At	Free Plan	Standout Feature
LiveAgent	Comprehensive customer support	$15/user/month	No	Ticketing system
RingEX	Simple cloud phone system	$10/user/month	No	Easy management
Nextiva	Unified communications	$19.95/user/month	No	Multi-channel support
EngageBay CRM	All-in-one CRM	$8.99/user/month	No	Marketing automation
CallHippo	Virtual phone system	$12/user/month	No	Streamlined communication

How to Choose the Right Call Tracking Software

• Determine your budget and required features.
• Consider scalability for future growth.
• Evaluate integration capabilities with existing systems.
• Look for user-friendly interfaces and support options.
• Assess the importance of analytics and reporting features.

Related Reads

Best Call Center Software

Best Call Center Workforce Management Software

Summary

Choosing the right call tracking software can significantly enhance your business’s customer interaction and marketing strategies. By evaluating the tools listed above, you can find a solution that aligns with your needs and budget, setting your business up for success in 2026.

FAQs

• What is call tracking software?
  Call tracking software is a tool that helps businesses monitor and analyze incoming calls, providing insights into the effectiveness of marketing strategies and customer interactions.
• Free vs. paid tools?
  Free tools may offer limited features, while paid tools typically provide more comprehensive solutions, better support, and advanced functionalities.
• How to choose the right one?
  Consider your business needs, budget, and the specific features required for your operations when selecting call tracking software.