Best Call Tracking Software
- Customer Support & Service
- January 18, 2026
- No Comments
In today’s competitive market, having effective call tracking software is crucial for businesses looking to optimize their customer interactions and marketing efforts. With the right tools, companies can gain insights into their calls, improve customer service, and enhance marketing strategies.
Discover top call tracking software to elevate your business in 2026.
Call tracking software helps businesses monitor and analyze incoming calls to improve marketing effectiveness and customer service.
Benefits of Using Call Tracking Software
Call tracking software offers numerous advantages for businesses, including improved marketing attribution, enhanced customer service, and valuable insights into call performance. By leveraging data from call tracking, companies can make informed decisions on their marketing strategies and better address customer needs.
How We Picked These Tools
- Evaluated features and capabilities
- Considered ease of use and integration
- Analyzed pricing structures and plans
- Reviewed customer feedback and satisfaction
- Assessed scalability for different business sizes
LiveAgent
Award-winning help desk and call center software.
What it is: A comprehensive platform offering ticketing, live chat, and call center features.
Standout features:
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- CRM integration
Pricing: Starting around $15 per user/month.
Best for: Businesses seeking a full-featured customer support solution.
Pros:
- User-friendly interface
- Robust feature set
Cons:
- Can be overwhelming for new users
- Pricing may increase with more features
RingEX
Complete cloud phone system for easy management.
What it is: A straightforward cloud-based solution for businesses.
Standout features:
- Automatic Call Distribution
- Call Monitoring
- Caller ID
- Computer Telephony Integration
Pricing: Starting around $10 per user/month.
Best for: Small to medium-sized businesses looking for simplicity.
Pros:
- Easy setup
- Cost-effective plans
Cons:
- Lacks advanced integrations
- Limited customization options
Nextiva
AI-enabled customer interaction management platform.
What it is: A unified solution for voice, video, chat, and email communications.
Standout features:
- Automatic Call Distribution
- Call Center Management
- Conversion Tracking
- CRM integration
Pricing: Starting around $19.95 per user/month.
Best for: Companies wanting an all-in-one communication tool.
Pros:
- Integrates multiple communication channels
- Scalable for growing businesses
Cons:
- Higher cost than some competitors
- Complex setup for advanced features
EngageBay CRM
AI-powered CRM for small businesses.
What it is: A comprehensive marketing, sales, and support tool designed for growth.
Standout features:
- Conversion Tracking
- Call Monitoring
- CRM capabilities
- Voicemail integration
Pricing: Starting around $8.99 per user/month.
Best for: Small businesses looking for an affordable CRM solution.
Pros:
- Affordable pricing
- All-in-one functionality
Cons:
- Limited advanced features
- Can be slow at times
CallHippo
Cloud-based virtual phone system for streamlined communication.
What it is: A versatile communication platform suitable for businesses of all sizes.
Standout features:
- Automatic Call Distribution
- Call Center Management
- CRM integration
- Voicemail features
Pricing: Starting around $12 per user/month.
Best for: Businesses wanting a comprehensive virtual phone system.
Pros:
- Easy to use
- Strong customer support
Cons:
- Some features can be confusing
- Pricing can add up with more users
GoTo Connect
IT and business communication made easy.
What it is: A robust platform for business communications and collaboration.
Standout features:
- Call Monitoring
- Automatic Call Distribution
- CRM integration
- Conference calling
Pricing: Starting around $29 per user/month.
Best for: Larger teams needing comprehensive communication tools.
Pros:
- Excellent call quality
- Feature-rich platform
Cons:
- Higher cost compared to others
- Can be complex to configure
CXone Mpower
Cloud contact center with omnichannel routing.
What it is: A platform designed to improve customer experience through analytics and AI.
Standout features:
- Automatic Call Distribution
- Call Monitoring
- Workforce Management
- CRM integration
Pricing: Starting around $50 per user/month.
Best for: Organizations focusing on customer experience.
Pros:
- Powerful analytics capabilities
- Omnichannel support
Cons:
- Higher price point
- Learning curve for new users
Dialpad
Modern cloud-based communication software.
What it is: A comprehensive solution for voice, messaging, and video.
Standout features:
- Automatic Call Distribution
- Call Monitoring
- Computer Telephony Integration
- CRM integration
Pricing: Starting around $15 per user/month.
Best for: Teams needing modern communication tools.
Pros:
- Great user interface
- Flexible pricing options
Cons:
- Limited integrations compared to competitors
- Some users report glitches
Comparison Table
| Tool | Key Use Case | Starts At | Free Plan | Standout Feature |
|---|---|---|---|---|
| LiveAgent | Comprehensive customer support | $15/user/month | No | Ticketing system |
| RingEX | Simple cloud phone system | $10/user/month | No | Easy management |
| Nextiva | Unified communications | $19.95/user/month | No | Multi-channel support |
| EngageBay CRM | All-in-one CRM | $8.99/user/month | No | Marketing automation |
| CallHippo | Virtual phone system | $12/user/month | No | Streamlined communication |
How to Choose the Right Call Tracking Software
- Determine your budget and required features.
- Consider scalability for future growth.
- Evaluate integration capabilities with existing systems.
- Look for user-friendly interfaces and support options.
- Assess the importance of analytics and reporting features.
Related Reads
Best Call Center Workforce Management Software
Summary
Choosing the right call tracking software can significantly enhance your business’s customer interaction and marketing strategies. By evaluating the tools listed above, you can find a solution that aligns with your needs and budget, setting your business up for success in 2026.
FAQs
- What is call tracking software?
Call tracking software is a tool that helps businesses monitor and analyze incoming calls, providing insights into the effectiveness of marketing strategies and customer interactions. - Free vs. paid tools?
Free tools may offer limited features, while paid tools typically provide more comprehensive solutions, better support, and advanced functionalities. - How to choose the right one?
Consider your business needs, budget, and the specific features required for your operations when selecting call tracking software.