Scorebuddy
ransform your contact center’s quality assurance with Scorebuddy’s AI-driven automation. Reduce manual QA tasks, increase audit coverage, and enhance agent engagement with AI-powered insights. Scorebuddy’s GenAI Auto Scoring and analytics provide a seamless, data-driven approach to improving customer interactions and operational efficiency.
Key Features:
- AI-powered auto-scoring for 100% conversation analysis
- Personalized agent dashboards with real-time feedback and coaching
- Advanced AI analytics for trend detection and performance insights
- Integrated learning management system for targeted training
- Automated workflows to optimize QA resource allocation
- Trusted by industry leaders like TikTok, Allianz, and Sky
Best for:
- Contact centers looking to automate and enhance QA processes
- QA managers aiming to improve audit coverage and efficiency
- Businesses seeking AI-powered insights for better customer interactions
- Call centers focused on increasing agent engagement and retention
- Enterprises prioritizing data-driven decision-making in customer service
- Organizations wanting to integrate AI analytics into their QA strategy
Price: Custom pricing based on business needs.
Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.