Hiver is an innovative email-based help desk platform that empowers teams to streamline customer support, unify internal communication, and manage high email volumes with ease. Built for businesses seeking seamless collaboration, Hiver allows teams to work smarter, not harder, by transforming Gmail into a powerful support tool. With its integration into Google Workspace, it enhances the efficiency and effectiveness of teams while maintaining a personalized touch in customer interactions.

Key Features:

• Manage customer support directly from Gmail
• Collaborate in real-time with teammates using shared inboxes
• Automatically assign emails and track their progress
• Create and manage task lists to ensure no email is missed
• Track metrics and reports to measure support team performance
• Seamlessly integrates with Google Workspace and Gmail
• Provides easy access to customer information with CRM integration

Best for:

• Teams looking to streamline email-based customer support
• Businesses seeking to improve internal communication and collaboration
• Customer service teams handling high email volumes
• Companies using Google Workspace as their primary tool
• Teams that need to track and manage customer inquiries effectively
• Organizations that want easy integration with their existing systems
• Support teams that prioritize efficiency and personalized service

Hiver revolutionizes the way teams handle support, making email management and customer service easier and more efficient.

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.

LiveAgent is an all-in-one customer care solution that helps businesses handle their customer support needs seamlessly. With LiveAgent, you can manage tickets across multiple channels, engage in live chat, handle phone calls, and interact via social media platforms like Facebook, Twitter, WhatsApp, and Instagram. The platform also includes AI-powered assistance to boost your efficiency, as well as a knowledge base to provide self-service options to your customers. Ideal for both small startups and large enterprises, LiveAgent streamlines your customer service operations with its user-friendly interface, powerful features, and 24/7 support.

Key Features:

• Multi-channel support (live chat, email, phone, social media)
• AI-powered Answer Assistant (Private Beta)
• Call center features including unlimited call recordings and IVR
• Integrated ticketing system to organize all communications in one place
• Social media support with integrations for Facebook, Twitter, WhatsApp, and more
• Knowledge base creation and management for self-service support
• 200+ integrations with popular tools and platforms
• 30-day free trial with no credit card required

Best for:

• Startups looking for an easy-to-use, scalable customer service solution
• Businesses needing an efficient multi-channel help desk platform
• Companies that want to provide customer support across live chat, email, phone, and social media
• Teams seeking an AI-powered assistant to improve response times and accuracy
• Organizations wanting to reduce costs while providing exceptional customer service
• Companies that need fast and easy integration with over 200 apps and tools
• Businesses that prioritize 24/7 customer service availability for higher satisfaction rates

LiveAgent is the perfect solution to help businesses scale and provide exceptional customer support, driving higher engagement and customer retention.

Disclaimer:Please refer to the website for the most accurate and current pricing details and service offerings.

Zoho Desk is a versatile, AI-powered help desk software designed to streamline customer service, enhancing both agent productivity and customer satisfaction. It supports a range of communication channels, including email, live chat, social media, and more, allowing businesses to provide seamless service across all touchpoints. Zoho Desk’s easy-to-use interface, customizable workflows, and powerful analytics help teams resolve customer queries more efficiently and effectively. With advanced features like AI-driven sentiment analysis and predictive intelligence, Zoho Desk ensures that businesses can provide outstanding service while staying organized and proactive.

Key Features:

• Omnichannel ticketing across email, live chat, social media, and more
• AI-powered tools like Zia and Answer Bot for improved response times
• Customizable workflows and guided conversations for efficient ticket resolution
• Built-in analytics for real-time insights into team performance
• Self-service portal for customer empowerment and quicker resolutions
• Mobile app support for managing tickets on the go
• Easy integration with over 200 third-party apps

Best for:

• Companies of all sizes seeking an efficient, customizable help desk solution
• Customer support teams aiming to increase productivity and reduce resolution time
• Businesses that require multi-channel support across email, chat, and social media
• Enterprises looking to integrate AI tools to enhance agent efficiency
• Companies focusing on customer self-service and reducing agent workload
• Teams needing comprehensive analytics to track customer satisfaction and performance
• Organizations seeking a mobile-friendly solution for managing support on the go

Zoho Desk is the ideal choice for businesses aiming to deliver exceptional customer service with minimal effort.

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.