Calabrio ONE

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Calabrio ONE is the ultimate workforce engagement management (WEM) software designed to empower contact centers with AI-driven tools that optimize performance, enhance customer experiences, and streamline operations. This unified suite combines workforce management, quality management, and interaction analytics to deliver actionable insights and drive meaningful results for businesses of all sizes.

Key Features:

AI-powered forecasting and scheduling for accurate workforce planning.
Advanced interaction analytics to uncover customer sentiment and pain points.
Quality management tools to elevate agent performance and customer satisfaction.
Real-time adherence monitoring to ensure optimal productivity.
Self-scheduling capabilities for improved agent flexibility and engagement.
Comprehensive call recording and bot analytics for seamless omnichannel insights.

Best for:

Contact centers aiming to enhance customer experiences through data-driven insights.
Businesses seeking to reduce agent attrition and improve employee engagement.
Organizations looking to optimize workforce productivity with AI and automation.
Companies managing remote or hybrid workforces in need of scalable solutions.
Enterprises requiring robust compliance and risk management tools.
Teams focused on improving chatbot and voicebot performance.