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Google Cloud Agent Assist
Chatbots

Google Cloud Agent Assist

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Agent Assist provides real-time assistance to customer service agents, enhancing response speed, accuracy, and customer satisfaction. By leveraging AI, it recommends ready-to-send responses, extracts answers from a centralized knowledge base, and transcribes calls in real time.

Key Features

  • AI-powered response recommendations for faster issue resolution
  • Centralized knowledge base integration for accurate answers
  • Real-time call transcription for improved agent efficiency
  • Seamless integration with Google Cloud Contact Center AI
  • Smart Reply technology for quicker customer responses

Best for

  • Customer service teams handling high call/chat volumes
  • Businesses looking to reduce operational costs
  • Companies aiming to improve customer satisfaction scores
  • Contact centers needing AI-driven efficiency
  • Teams requiring real-time transcription for compliance and analysis
  • Organizations seeking faster agent onboarding and training

Pricing

  • Agent Assist for Chat: $0.06 per session
  • Agent Assist for Voice: Contact Google Cloud for pricing details

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.

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