Google Cloud Dialogflow

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Build hybrid conversational agents with both deterministic and generative AI functionality. This powerful solution combines strict controls with generative AI capabilities to enhance customer interactions and streamline engagement. Dialogflow CX is generally available (GA), while Conversational Agents is currently in Preview.

Key Features:

Unified platform for text and voice-based virtual agents
Generative AI-powered response generation
Interactive visual flow builder for streamlined development
Advanced multilingual support with 100+ languages
Seamless omnichannel deployment across web, mobile, and telephony
State-based data models for managing complex workflows
Prebuilt integrations with Google Cloud’s Customer Engagement Suite

Best for:

Businesses seeking AI-driven customer service automation
Organizations requiring multilingual, omnichannel virtual agents
Developers looking for low-code/no-code AI agent solutions
Enterprises aiming to improve self-service abandonment rates
Contact centers integrating AI-powered voicebots and chatbots
Companies needing seamless AI-human handoffs in customer interactions
Teams focused on reducing development time with visual flow builders

Pricing: New customers receive a $600 credit for a 12-month free trial of Dialogflow CX. Pricing is based on the edition and number of requests per month.

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.

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