Master Google Cloud’s Contact Center AI Platform (CCAIP) with this comprehensive learning path designed for agents, managers, and administrators. Learn to handle customer interactions, optimize team performance, and configure the platform for maximum efficiency.
Key Features:
- Hands-on training in CCAIP’s core functionalities
- Role-specific courses for agents, managers, and administrators
- Real-world scenarios for improved customer interactions
- Reporting and analytics for performance optimization
- Advanced configuration and troubleshooting for admins
- Managed and updated by Google Cloud
Best for:
- Contact center agents looking to improve customer interactions
- Managers seeking insights into reporting and performance optimization
- Administrators needing advanced configuration and troubleshooting skills
- Businesses aiming to enhance contact center efficiency with AI
- Organizations using Google Cloud for customer service automation
- Professionals looking to gain Google Cloud expertise in CCAI
Price: Subscription-based pricing applies.
Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.
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