Markprompt

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Markprompt is an AI-powered platform that redefines customer support by enabling businesses to create AI-native support experiences. Designed to go beyond traditional chatbots, Markprompt empowers companies with customizable AI agents that resolve complex customer issues while seamlessly integrating into existing workflows. With powerful tools like automated ticket deflection, performance monitoring, and proactive knowledge management, Markprompt reduces human-handled tickets while maintaining high standards of customer satisfaction.

Key Features:

Connect and sync company data to ground your AI for accurate responses
Assistant IDE to create, test, and deploy custom AI assistants with ease
Performance monitoring with systematic LLM evaluations to prevent regressions
Bring-your-own-model support for self-hosted or third-party AI models
Workflow orchestration to plan and execute multi-step tasks with API connections
Proactive knowledge management to identify and fill content gaps
Seamless integrations with Salesforce, Zendesk, Slack, Discord, and more

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.

Best for:

Businesses looking to automate and enhance their customer support processes
Support teams aiming to reduce ticket volume and improve efficiency
Enterprises seeking to create AI-native support solutions tailored to their needs
Organizations with a large knowledge base requiring automated updates and management
Developers and product teams wanting to integrate customizable AI assistants
Companies prioritizing security, GDPR compliance, and SOC 2 certification
Businesses seeking deep insights into support performance and actionable metrics

Markprompt transforms customer support into a proactive, AI-driven experience, enabling businesses to deliver superior support while scaling efficiently.

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