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Scorebuddy
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Scorebuddy

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ransform your contact center’s quality assurance with Scorebuddy’s AI-driven automation. Reduce manual QA tasks, increase audit coverage, and enhance agent engagement with AI-powered insights. Scorebuddy’s GenAI Auto Scoring and analytics provide a seamless, data-driven approach to improving customer interactions and operational efficiency.

Key Features:

  • AI-powered auto-scoring for 100% conversation analysis
  • Personalized agent dashboards with real-time feedback and coaching
  • Advanced AI analytics for trend detection and performance insights
  • Integrated learning management system for targeted training
  • Automated workflows to optimize QA resource allocation
  • Trusted by industry leaders like TikTok, Allianz, and Sky

Best for:

  • Contact centers looking to automate and enhance QA processes
  • QA managers aiming to improve audit coverage and efficiency
  • Businesses seeking AI-powered insights for better customer interactions
  • Call centers focused on increasing agent engagement and retention
  • Enterprises prioritizing data-driven decision-making in customer service
  • Organizations wanting to integrate AI analytics into their QA strategy

Price: Custom pricing based on business needs.

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.

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  • $49.00

    / Per Listing

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  • Verified check mark
  • Indexed on Google
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  • Tags or Keywords
  • Free newsletter feature
  • Published within 4 days

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