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SearchUnify is a cognitive search platform designed to enhance customer support and enterprise functions. By leveraging AI-powered applications, it connects disparate data sources, improves search efficiency, and empowers organizations with actionable insights.

Key Features:

  • Cognitive Search: Deliver accurate, context-aware search results across multiple platforms.
  • Virtual Assistant (SUVA): Automate customer interactions with AI-driven conversational support.
  • Knowledge Management: Optimize knowledge discovery and performance with advanced analytics.
  • Agent Helper: Boost agent productivity with unified case information and insights.
  • Escalation Predictor: Reduce escalations by proactively identifying potential issues.
  • Enterprise Security: Ensure robust data protection and compliance with industry standards.
  • Seamless Integrations: Connect with leading platforms like Salesforce, ServiceNow, and Zendesk.

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.

Best for:

  • Customer support teams seeking AI-driven solutions for faster issue resolution.
  • Organizations aiming to improve self-service experiences for customers.
  • Enterprises managing large-scale knowledge bases and data repositories.
  • Teams needing predictive analytics to minimize support escalations.
  • Businesses focused on enhancing agent productivity and operational efficiency.
  • Companies requiring secure and scalable enterprise search solutions.
  • Professionals looking to integrate cognitive technology into their workflows.
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