Unthread

Unthread is a powerful AI-driven ticketing platform designed to streamline customer support in Slack. By integrating seamless communication with automation, it tracks, categorizes, and resolves support tickets directly within Slack channels. Whether handling email support, live chats, or messages in Slack, Unthread ensures that every customer interaction is managed efficiently, providing teams with the tools to maintain exceptional support levels.

Key Features:

Automatically converts Slack conversations into support tickets.
AI-driven prioritization and ticket assignment.
Omni-channel ticket management, including Slack, email, and live chat.
Integration with task managers (Jira, Asana) and CRMs for seamless workflows.
Customizable automations and ticket resolutions based on issue categories.
In-depth analytics to monitor ticket resolution times and customer satisfaction.

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.

Best for:

Customer support teams looking to scale their operations efficiently.
IT helpdesks and service teams requiring streamlined ticket management.
Companies using Slack as their primary communication tool.
Teams that need to integrate their support process with popular task managers.
Organizations in need of real-time support analytics and reporting.
Businesses aiming to improve response times and reduce customer frustration.
Teams looking for a fully automated support solution that reduces manual ticket handling.

Unthread is the ideal solution for businesses aiming to enhance their support operations with AI-powered tools.