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Verint Speech and Text Analytics
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Verint Speech and Text Analytics

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Verint Speech Analytics leverages AI-powered bots to analyze customer interactions, providing real-time insights to improve customer experience (CX), agent performance, and business outcomes.

key features:

  • AI-powered sentiment analysis identifies customer sentiment for better engagement
  • Speech-to-text transcription ensures high accuracy for voice interactions
  • PII redaction bot removes sensitive information for compliance
  • Genie bot enhances automation and data insights
  • Real-time analytics dashboards provide actionable insights for decision-making

best for:

  • Customer service teams seeking to enhance CX
  • Businesses aiming to reduce churn and improve agent efficiency
  • Enterprises looking for AI-driven compliance and analytics

price: Contact Verint for details.

disclaimer: Visit Verint’s website for the latest pricing and features.

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