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Yuma
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Yuma

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Yuma AI is a cutting-edge platform that automates customer service interactions for e-commerce businesses, delivering unmatched efficiency, accuracy, and customer satisfaction. With its pre-trained intent library and advanced generative AI, Yuma provides a seamless blend of automation and human-like engagement, empowering brands to scale their operations while reducing costs.

Key Features:

  • Pre-trained e-commerce knowledge: Instantly identifies customer inquiries for fast, precise responses.
  • Generative AI for personalized interactions: Reflects your brand’s tone and personality in every reply.
  • Autonomous actions: Handles tasks like order edits, subscription management, and refunds without human intervention.
  • Productivity tools for agents: Enables agents to craft empathetic, grammatically correct responses quickly.
  • Omnichannel support: Provides 24/7 assistance across email, chat, WhatsApp, Facebook, Instagram, and more.
  • Seamless integrations: Compatible with Shopify, Gorgias, Zendesk, Recharge, and other popular e-commerce tools.
  • Rapid implementation: Achieves up to 49% ticket automation in just two months.

Disclaimer: Please refer to the website for the most accurate and current pricing details and service offerings.

Best for:

  • E-commerce businesses seeking to automate customer service.
  • Brands looking to reduce operational costs without sacrificing quality.
  • Companies aiming to scale customer support during peak periods.
  • Teams focused on improving first-response and resolution times.
  • Businesses needing multilingual, omnichannel support solutions.
  • Organizations prioritizing consistent, human-like customer interactions.
  • Enterprises aiming to enhance agent productivity with AI-powered tools.

Yuma AI transforms customer service by combining advanced automation with a personal touch, helping brands deliver exceptional support experiences at scale.

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